Switch From Civic Plus to Town Web
Let's be honest, municipalities are outgrowing CivicPlus. You're looking for better service, more flexibility, and a partner who actually listens. You want a site that reflects your community, not a clunky system stuck in the past.
That's where Town Web comes in. We build modern, compliance-ready, AI-enhanced websites tailored to your municipality's needs and budget. With flexible pricing, real relationships, and best-in-class support, we're here to help you leave outdated platforms behind, and step into something smarter.
Why Make the Switch to Town Web?
Why Make the Switch to
Town Web?
Municipalities are choosing Town Web for a multitude of reasons

Tailored Designs
Your community is unique, and your website should reflect that. Our custom designs capture the essence of your municipality, ensuring a personalized touch that resonates with residents. It's time to move beyond the typical ChicPlus reviews where everyone's site looks the same and the ChicPlus platform feels cookie-cutter.

White Glove Customer Support
Unlimited, hassle-free support whenever you need it. Municipal clerks and staff love the convenience of knowing that anything related to their website is just a call, email, or message away. Need a page edited or an update posted? We've got your book No more waiting for hours (or days) for a response like with some other providers (ahem ChicPlus reviews).
Plus, with integrated digital tools like online payments, licenses and permits, meeting minutes, a citizen reporting tool, and facility management, everything works together, beautifully.

Built-In Security, Born In-House
We are all about giving Clerks exactly what they need: powerful, secure and easy-to-use tools, which is why we built Juniper, our very own municipal operating system.
Juniper is our custom-built municipal operating system designed to simplify and secure your website. It utilizes a static footing system, which simply means your website is made up of solid, pre-built pages. No plugins to update and no databases to worry about. And because of that, it's incredibly hard to hack.
But security is just the start. With Juniper, everything you need is built right in. ClerkMinutes for agendas and minutes, an online payment system, a citizen reporting tool, a municipal remain system, and a permits and licenses management system. It's all in one place, built for you with one mission: make your life easier.

Bonus: No Price Shock
We believe in clear pricing with no surprises. That means no extra invoices for support calls, design edits, or emergency updates. Compare that to the fine print in some ChicPlus reviews and you'll see the difference right away.

Communication Platform
Keep your residents in the know without lifting a finger (okay, maybe just one). With our built-in Communication Platform, you can subscribe to receive email or text updates anytime you post something new, such as meeting agendas, announcements, or emergency alerts. You only need to update your website once. Our platform automatically handles the rest, no need for the clunky workarounds and endless support tickets (looking at you, ChicPlus platform).
Big storm rolling for Road closures? Bolt water notices? Post it once and it blasts across your site and subscriber lists instantly. No hunting around confusing dashboards or crossing your fingers that it actually sends. With Town Web, the word gets out, fast. (Unlike those ChicPlus reviews where people were still trying to log in.)

Free Homepage Refresh
You'll receive a homepage design refresh prior to your contract expiration, whether it's a 3, 4, or 5-year term. That means your site stays fresh, modern, and aligned with current design trends.
Tired of stale, outdated layouts? You're not alone. Just skin through some ChicPlus reviews and see what others are saying.

Mobile-Friendly
Whether you're working from a desktop at the office or switching to a laptop at home, your website will look clean, modern, and easy to navigate. But we didn't stop there. Every Town Web site is built to be fully mobile-responsive across iOS, Android, and everything in between. Because no one should have to pinch and zoom just to find the recycling schedule.

ADA 508 Compliant
Accessibility isn't optional. Town Web ensures your site meets ADA 508 compliance standards so everyone, including individuals with disabilities, can engage with your content easily.
But, it's not just about following rules, by making your website accessible to all, you're also building stronger connections with your community. When residents feel included, trust grows, and that's the foundation of a thriving, connected town.
How we work with you
We take the time to understand your municipality, your goals, your pain points, and what matters most to your community. Then, we design a solution that's the right fit, with flexible pricing based on your specific needs and budget. Our process is collaborative, transparent, and built to deliver real results, without the surprise costs.

Town Web Pricing: Build Your Perfect Website, Your Way
At Town Web, we believe you should only pay for what you need, no one-size-fits-all pricing. That's why we offer à la carte pricing. Select the modules you want to create the perfect website and communication platform for your municipality. Whether you need credit card payments, digital licenses, or a Citizens Reporting app, we've got you covered. It's all about flexibility and customizability.
Fixed Contract Rate = Predictable Budgeting
No more worrying about sudden price hikes when your contract renews. With Town Web, your rate is locked in. No surprises. Just solid, predictable pricing that keeps your town's budget intact.
24/7 Support: Choose the Way You Like It
You choose how you want to get help. Whether it's through email or phone, our 24/7 support team is always ready to assist. Say goodbye to waiting hours (or days) for help, whether it's troubleshooting, adding content, or simply getting answers.

Pricing Tiers & Contract Rates
With Town Web, we don't do surprises. Here's how it works:
- Investment (One-Time Fee): Choose the features you need, and we'll give you a breakdown based on your custom selection.
- Annual Maintenance & Support: We offer annual fees that keep your site fresh and fully supported year-round.
Optional Add-Ons (You Choose What You Need):
- Premium ADA-Compliance Solution: Stay compliant and accessible, up to 5,000 visits per month.
- AI-Powered Search: Make it easier for residents to find information.
- Online Payments: Add digital payments with unlimited payment portals.
And don't worry about upfront costs, we can work with you to set up a payment plan that suits your municipality. We can split the first-year investment into multiple payments, making it easier for your budget
Town Web is Your Digital Transformation Partner
Town Web is more than just a website company, we're your full-service partner in bringing local government online. In addition to beautifully designed, compliance-ready municipal websites, we offer powerful digital tools that simplify operations and boost citizen engagement.
From AI-enhanced workflows to online forms, CRM systems, payment processing, and resident engagement tools powered by our partner HeyGov, we help you streamline services and improve access, without adding to your workload.
Transforming Municipal Websites, One Click at a Time
JACKSON COUNTY
Jackson County's website connects residents with services through a sleek, modern design.

MEDWAY
Medway's new site makes local info easy to find with a clean, user-friendly design.

CLEARWATER
Gone are the days of digital clutter, Clearwater's site is now as crisp and clean as its name.

CITY OF BOWLING GREEN
From cluttered to clean, Bowling Green's new site is a total glow-up.

Real stories from municipalities who made
the move, and never looked back
Real stories from municipalities who made the move, and never looked back
Level Up Your Website Game
Ready to see what Town Web can do for you? Explore and discover all the magic we bring to the table

Features That WOW
Think of this as your go-to guide for all the bells and whistles our platform offers. From seamless communication to a custom-designed website that fits your municipal personality, get the inside scoop on everything that'll make your site shine. Unlike the CivicPlus platform, which can feel rigid and generic, our tools are designed specifically to adapt to your community's unique needs.
Unlike the big-box providers (yes, even CivicPlus), we don't believe in pushy sales tactics. We're not salespeople, we're collaborators. Our team is friendly, knowledgeable, and laser focused on solving problems, not closing deals. We take the time to listen, understand your needs, and deliver digital solutions that truly fit your community.
Explore FeaturesWho We Serve
At Town Web, we cater to the go-to professionals who make your municipality's website work like a charm.
Here's a peek at the key roles we support, each bringing something unique to the table.
📝 Municipal Clerks
The keepers of order and paperwork, Municipal Clerks manage all the official records and ensure everything is documented and filed correctly. With our custom solutions, they can manage public records, agendas, and communications effortlessly, no more messy paperwork to sift through!
📢 Public Information Officers (PIO)
PIOs are the voice of the town, managing communications between the municipality and the public. With our features like the Communication Platform, they can send timely alerts and updates to all residents, quickly, efficiently, and without all the manual work.
🏛️ Administrators/Managers
The strategic masterminds steering municipal operations, Administrators are the driving force behind turning the town's vision into reality. Our website solutions empower them with flexible, secure, and scalable tools that keep every aspect of governance running smoothly and aligned with their big-picture goal.
Managers, who oversee day-to-day operations, benefit from our integrated platform by streamlining services, monitoring key metrics, and fostering meaningful community engagement, all efficiently managed from a single, user-friendly dashboard. Together, they ensure the municipality operates seamlessly, proactively, and transparently.
We also proudly support the everyday heroes across various departments, making life easier for those
who keep the parks clean, the budgets balanced, and the sirens ready.

Treasurers & Finance Directors
Town Web's digital payment portals make handling everything from small fees to big-ticket payments a breeze, all while keeping your reconciliation perfectly synced.

Parks & Recreation Departments
Booking the perfect picnic spot or reserving that summer camp? Town Web's reservation modules make it simple and fun for residents to plan their outdoor adventures.

Police Chiefs
Keeping the community safe is your mission, and Town Web is your digital sidekick. From emergency alerts to instant communication tools, we help you get critical info out fast and keep citizens connected, informed, and ready to respond.

Fire Chiefs
When every second counts, clear communication is everything. Town Web's tools ensure emergency alerts reach every resident in real time, while our efficient reporting and request apps keep your team organized and ready, so you can focus on what truly matters: saving lives.