You're Not Alone. And We Can Help.
Municipalities with CivicPlus who request quotes from us say the same type of thing:
"The pricing with CivicPlus keeps going up every year."
Does this sounds familiar to you too?
Then read more below. Consider working with Town Web instead.
We're Being Direct here: There are alternatives to what you need. If you're looking for alternatives to CivicPlus, then consider working with Town Web instead.
Renewal on the Horizon?
Whether your contract is renewing soon or months down the horizon, it's never too early to explore the options. We'd love to show you what we've built and how it could help you.
Heard About the Price Increases?
It's the most common complaint we hear from CivicPlus customers who ask us for a quote. Several have even called their new pricing "absurd." We think you deserve something better; transparent pricing you can actually budget for.
Real Support from Friendly People.
Tickets are fine until they're not. When you're in a crisis and have an urgent request: something strange you noticed on your site, a deadline that is looming, or council agenda needs to be posted soon, you need a real person on the phone, not an automated response. Our team picks up, and they're genuinely glad to hear from you!
Integration Shouldn't Be Complex
CivicPlus has grown through acquisitions, which means you're often working with products that were built by different companies at different times. That's why they sometimes feel stitched together rather than truly integrated.
We're not saying CivicPlus is bad. We're saying there are likely better-fit alternatives for municipalities like yours. You might want to consider Town Web.
What CivicPlus Customers Tell Us
"The pricing keeps climbing"
CivicPlus raised prices for many customers. Annual increases of 5-15% aren't uncommon.
What Town Web can offer:
- Fixed contract pricing
- No annual price increases
- You know exactly what you'll pay, year after year
- Transparent quotes with no hidden fees
"I just want to call someone"
A common frustration? Ticket-based support. When you need help urgently—during a crisis, or before a looming deadline, on Election Day—you don't want to submit a ticket and wait for an email response.
What Town Web offers instead:
- Direct phone access to real humans
- 24/7 availability for emergencies
- Same-day response guaranteed
- Talk to people who know your municipality by name
"Nothing talks to each other smoothly"
CivicPlus has grown through acquisitions, by buying different software companies and combining their products. This can create a "govtech casserole" where you're juggling multiple logins, different interfaces, and systems that don't quite integrate the way you'd expect.
What Town Web offers instead:
- Everything built in-house, from the ground up
- One login, one interface
- Seamlessly integrated system
- Designed to work together from day one
Our Approach: Closing the Democracy Gap
There's a growing chasm between the transparent, responsive government citizens deserve and what outdated systems allow you to deliver. Your residents expect instant answers and seamless service. Your current tools weren't built for that.
We don't just sell you a municipal website software. We focus on the real problem: citizens can't find answers easily, and you're spending too much time on repetitive questions.
Everything we built, from communication tools to meeting management to citizen data, is designed to work together seamlessly to close that gap.
The Solutions We've Actually Launched
1.Post Once, Notify Everyone™
Stop the manual posting madness.
Write your announcement ONCE. Town Web automatically:
- Posts to your website
- Sends targeted email notifications
- Sends SMS alerts to opted-in citizens
- Publishes to your Facebook page
- Generates custom images (no more clip art!)
2.Smart Subscriptions
End the "email blast fatigue."
Your citizens don't want EVERY announcement. They want what matters to THEM.
With Town Web's Smart Subscriptions:
- Citizens choose topics (trash pickup, road closures, parks & rec, etc.)
- Citizens choose delivery method (email, text, or both)
- You send targeted messages that people actually read
3.Citizen CRM
Stop treating every citizen like a stranger.
Town Web's Citizen CRM connects:
- All forms submitted
- All payments made
- All facility reservations
- All service requests
- Communication preferences
When someone calls about their park pavilion reservation, you can instantly see their payment status, previous bookings, and communication history.
4.ClerkMinutes™: Abolish the Transcription Tax
Stop spending half your workday on meeting minutes.
You didn't get into public service to be a human tape recorder. You're chained to your headphones, paying a daily Transcription Tax. It's a soul-crushing drain on your time, energy, and talent.
Your most critical civic records are built on the most fragile foundation: manual work.
ClerkMinutes™ changes everything:
- Upload your agenda and meeting recording
- AI generates draft minutes with speaker identification
- You review and edit (you're the editor-in-chief, not the scribe)
- Publish flawless minutes in a fraction of the time
The White Glove Service Difference
White Glove Onboarding
- Dedicated account manager walks you through every step
- We handle content migration from your existing provider
- Personalized training for your team
- Staged preview before launch to ensure everything's perfect
White Glove Support
- 24/7 availability for emergencies (your city/town business doesn't stop at 5 PM!)
- Direct phone access to real people who know your municipality
- Same-day response for urgent issues
- Ongoing training whenever your team needs a refresher
Optional White Glove Content Management
Need help posting content? We'll do it for you:
- Post public notices and meeting minutes
- Update pages and event listings
- Handle emergency alerts
- Create registration forms
You always have full control, but you're never alone.
Real Stories from Municipalities Who Switched
Bowling Green, MO (Pop. 5,300) - Switched from CivicPlus
"The transition was so smooth... Town Web's team was so easy to work with. If we had questions, they were extremely easy to get a hold of."
What they got:
- More modern, user-friendly website
- Lower annual cost
- Responsive support team they can reach by phone
- Smooth, stress-free migration with zero downtime
Town of East Troy, WI
"The changes that your team made look AMAZING!!!!! (totally yelling) Thank you, guys, so much for all that you did. The timing with making the changes and going .gov made it so seamless and the fresh look is just what I needed :)"
Village of Saranac Lake, NY
"It has been a pleasure to work with you as well!"
Municipality in Wisconsin
"As a very small municipality, Town Web suits our needs simply and perfectly—we recommend Town Web to anyone who inquires about our website."
The White Glove Service Difference
Town Web vs. CivicPlus: What's Actually Different
| What Matters | CivicPlus | Town Web |
|---|---|---|
| Pricing Model | Annual increases (10-15% common, 2024 increases noted) | Fixed contract pricing, no surprise increases |
| How It's Built | Grown through acquisitions of different companies | Built in-house from the ground up |
| Communication Tools | Separate systems for email, SMS, social media | Post Once, Notify Everyone™ – all channels in one interface |
| Meeting Minutes | Agenda and document management | ClerkMinutes – AI-powered draft generation (Intelligent Governance™) |
| Citizen Data | Fragmented across different modules | Unified Citizen CRM across all interactions |
| Service Philosophy | Enterprise software provider | Concierge-level partner with white glove service |
| Integration | "Govtech casserole" – multiple logins, different interfaces | One login, one seamless system |
| Content Management | Self-service with ticket support | Optional: We'll post content for you |
The Migration Process: Easier Than You Think
“But switching providers sounds like a nightmare…”
We hear this all the time. And we get it—the fear of migration is
real.
Here's the truth: We handle it for you.
Our Migration Process:
Step 1: Discovery (Week 1)
- We audit your current website
- Identify all content, forms, documents, integrations and subscribers
- Create a migration plan tailored to your municipality
Step 2: Design & Build (Weeks 2-6)
- We build your new Town Web site
- Migrate all content from your existing provider
- Set up your communication tools, Citizen CRM, and ClerkMinutes™
- You review a staged version and request any changes
Step 3: Training (Week 7)
- Personalized training sessions for your team
- You learn the system at your own pace
- We answer every question
Step 4: Launch (Week 8)
- We coordinate the launch for your timeline
- Zero downtime – your old site stays live until the new one is ready
- We handle all technical aspects
Step 5: Ongoing Support (Forever)
- 24/7 phone support
- Regular check-ins
- Ongoing training as needed
- White glove content management (optional)
Average timeline: 6-8 weeks from contract signing to
launch.
(Some projects may take longer depending on the options selected,
complexity and amount of content)
Transparent Pricing
No More Surprise Invoices
With Town Web, you get:
- Fixed contract rates - No annual price hikes mid-contract
- Clear pricing tiers - Pay for what you need, nothing more
- No hidden fees - Everything included in your quote
- Predictable budgeting - Know exactly what you'll pay next year
Most municipalities save money by switching to Town Web, or get more value for a similar price!
Schedule Your Discovery CallThe Stakes Are Clear
You're Being Graded on the Amazon Curve
Your residents can track a pizza from oven to doorstep. They get
same-day delivery from Amazon. They receive answers from a chatbot at
2am.
That's the bar they're measuring you against, whether it's fair or
not.
When a citizen can't find a meeting agenda or gets stuck in a phone tree trying to pay a water bill, they're not comparing you to the DMV anymore. They're comparing you to the common apps on their phone that everybody uses. And the gap between what they expect and what legacy government systems can deliver keeps widening. Town Web is built to help you close that gap.
Frequently Asked Questions
About switching your municipal website from CivicPlus
Ready to Explore Your Options?
Here's what happens next:
Schedule a Discovery Call (15 minutes)
We'll learn about your specific needs, current frustrations with CivicPlus, and what matters most to your municipality.
See a Live Demo (20 minutes)
Experience how Post Once, Notify Everyone™, Citizen CRM, and how ClerkMinutes actually work. We'll show you real examples and demo how things really function.
Get Your Custom Quote (Same day)
Clear, transparent pricing based on your specific needs. We'll show you exactly what you'll pay, and how it compares to your CivicPlus renewal.
For Different Timeline Scenarios:
Contract ending within 12 months?
Perfect timing. We'll schedule your migration to launch the day your CivicPlus contract expires without hassle or downtime.
Contract not ending for 12+ months?
No problem! Many municipalities like to see what's available well in advance. We're happy to show you what we offer so you're informed when decision time comes.
Plus, you can start using ClerkMinutes™ right away (it works with any website, including CivicPlus) to start saving time on meeting minutes today.
Just exploring options?
Perfect. The best time to evaluate alternatives is when you're NOT under pressure. Let's have a no-pressure conversation about what's possible. You'll be glad you did your homework early.
Special Thank You Gift
Schedule a demo and we'll send you a FREE 3'x5' American-made flag for your municipality—our way of saying thanks for your time, regardless of your timeline or decision.
Schedule Your Discovery Call Now
The Bottom Line
What we're hearing from people
"I just want to be able to call someone when I need help."
"The price keeps going up, but the service doesn't really improve."
"I feel like I'm juggling five different systems that don't talk to each other."
"I wish someone would just answer the phone."
If any of this resonates, you owe it to yourself—and your community—to see what else is out there.
Take the First Step
No pressure. No hard sell. Just an honest conversation about what's possible.
Over 800 municipalities trust Town Web. Many cities and towns have switched from CivicPlus and have never looked back.
Could your municipality be next?
Schedule Your Discovery CallOr call us directly: 877-995-TOWN (8696)
P.S. - You're Not Stuck
Just because you've been with CivicPlus for years doesn't mean you have to stay. Contract renewal is your window of opportunity. Don't let it close without exploring what else is available.
The best decision is an informed decision.
Town Web Design
Serving 800+ municipalities since 2007
Proudly based in the Midwest
Real people. Real support. Real results.