Facility rentals
Residents can submit a rental request, share the details you need, and pay online instead of calling, emailing, or making a special trip to the office.
A better way for residents to get things done.A lighter load for you.
Give residents the convenience they expect AND take off one of the many hats you wear by going digital.
The front counter is only one of your hats.
On a busy day, a “quick question” can turn into a phone call, a counter visit, a paper form, a missing detail, a payment to process, and one more thing to follow up on.
Going digital with Town Web gives residents one clear place to get things done online.
They can:
- Find the form they need
- Submit the right details the first time
- Pay online when there’s a fee
- Receive confirmation that their request was received
- Instantly search and find laws, minutes, resolutions, and municipal codes in one place
And you? Less paper to handle, no more frantic searches through dusty binders, and one less routine task landing on your desk.
What does “going digital” actually look like?
It doesn’t mean replacing your whole office with new software.
It DOES mean taking routine tasks and giving them a simpler path for everyone.
Payments
Residents can pay for common services online, so staff spend less time handling checks and answering “Can I pay this online?” calls.
Fillable forms
Residents can complete forms from home, while required fields help clerks receive more complete submissions.
Requests and follow-up
Requests arrive in one place, with the information needed to keep things moving.
Ordinance Library
Stop Digging. Start Finding.
Say goodbye to frantic searches through dusty filing cabinets. Ordinance Library takes scattered documents (laws, PDFs, municipal codes, minutes, and resolution forms) and blends them into one single, powerful search experience. Empower residents to self-serve and instantly digitize your town’s institutional knowledge.
Before going digital
- A resident calls to ask which form they need or what a specific zoning rule is.
- They stop by during office hours (or wait on hold while you flip through a 10-year-old binder).
- The form comes back with a missing field.
- A payment arrives separately.
- Someone has to follow up, enter the information, and file the paperwork.
After going digital
- A resident finds the exact form or document they need on your website’s public portal.
- They complete the required information online.
- They pay when payment is needed, with fees automatically calculated.
- The request goes where it needs to go.
- You receive one organized submission and field fewer phone calls.
You get to take one of your hats off. Your residents get what they need faster.
This is a game everyone wins.
“It is easier to look things up”
“I really appreciate all that you guys have done. I’ve had some good feedback and people say it is easier to look things up. Again, Thanks so much”
What does it cost to go digital?
That depends on what you want to offer online. How many forms you’ll need, whether you’re collecting payments, and the size of the document library you want to build will influence the end result.
Every municipality is unique. You can find out what going digital looks like for you by requesting a quote or booking a demo: