Facility rentals
Residents can submit a rental request, share the details you need, and pay online instead of calling, emailing, or making a special trip to the office.
A better way for residents to get things done.A lighter load for you.
Give residents the convenience they expect AND take off one of the many hats you wear by going digital.
The front counter is only one of your hats.
On a busy day, a “quick question” can turn into a phone call, a counter visit, a paper form, a missing detail, a payment to process, and one more thing to follow up on.
Going digital with Town Web Online Forms gives residents a clear place to start online.
They can:
- Find the form they need
- Submit the right details the first time
- Pay online when there’s a fee
- Receive confirmation that their request was received
And you? Less paper to handle, and one less routine task landing on your desk.
What does “going digital” actually look like?
It doesn’t mean replacing your whole office with new software.
It DOES mean taking one routine task and giving it a simpler path for everyone.
Payments
Residents can pay for common services online, so staff spend less time handling checks and answering “Can I pay this online?” calls.
Fillable forms
Residents can complete forms from home, while required fields help clerks receive more complete submissions.
Requests and follow-up
Requests arrive in one place, with the information needed to keep things moving.
Before going digital
- A resident calls to ask which form they need.
- They stop by during office hours (or print a form at home).
- The form comes back with a missing field.
- A payment arrives separately.
- Someone has to follow up, enter the information, and file the paperwork.
After going digital
- A resident finds the form on your website.
- They complete the required information online.
- They pay when payment is needed, with fees automatically calculated.
- The request goes where it needs to go.
- You receive one organized submission instead of several loose pieces.
You get to take one of your hats off. Your residents get what they need faster.
This is a game everyone wins.
“It is easier to look things up”
“I really appreciate all that you guys have done. I’ve had some good feedback and people say it is easier to look things up. Again, Thanks so much”
What does it cost to go digital?
That depends on what you want to offer online. How many forms you’ll need, whether you’re collecting payments, and which workflows you’ll need will influence the end result.
Every municipality is unique. You can find out what going digital looks like for you by requesting a quote or booking a demo:
“Working with Town Web was a pretty effortless process, and the end result was exactly what our town was looking for. We appreciate having live support if or when it is needed.”