Accessibility shouldn’t be another hat you have to wear.
You’ve got a budget to close, a meeting to post, and a phone that keeps ringing.
You publish the news about the road closure on the website. Then you paste it onto Facebook. Then you send it to the email list. You know, the one built from whoever happened to sign up back when the old site launched?
Then, someone calls the office anyway, because they don’t use Facebook and never got the email.
Meanwhile, the agenda needs posting before the deadline, a resident is at the counter with a permit application that could have been a web form, and last month’s minutes are still sitting in a draft folder because there hasn’t been a quiet hour to finish them. (When is there ever?)
None of that is a people problem. It’s disconnected systems and compliance headaches, and you’re the one holding it all together.
That’s the part we fix.
